Notification: RealEC Closing Insight Registration Issue
Issue: Delayed order processing with Incorrect Party ID Assignment AND ‘new’ invitation(s) being sent
Cause: Selection of “Incorrect” firm via drop-down list
Workaround: Do NOT accept new invitations from RealEC / Lenders IF you have previously registered. Contact lender and advise to
1. Cancel the order 2. Resend the order to your existing party ID
Details: Many customers are receiving emails from lenders and/or RealEC requesting registration. Lenders are accidentally bypassing the ‘provider selection’ drop-down list and firms are receiving a ‘new’ invitation when they are already registered. If you have already registered, do not accept a new registration. These new registrations will have not have a party ID configured for your firm and it will delay order processing.
Follow-up: If you have any questions or need clarification, please contact your SoftPro Administrator or the SoftPro Help Desk.