--- title: "Saved You a Seat Ep 29: Customer Appreciation | SoftPro Blog" description: Thank you for joining Episode 29 of SoftPro Saved You A Seat celebrating Customer Appreciation Week 2021. image: https://blog.softprocorp.com/hubfs/Ep%2029%20recap-03.png --- **800-848-0143** Request a Demo [Contact Us](http://softprocorp.flywheelsites.com/contact-us/)[Blog](https://blog.softprocorp.com/?__hstc=190569908.2565e5b7b5a67b3a02e01a942807fecd.1514783189296.1514783189296.1514788403894.2&__hssc=190569908.1.1514788403894&__hsfp=2437171227)[Careers](http://softprocorp.flywheelsites.com/about/careers/) Search [MySoftPro Login](https://my.softprocorp.com/?__hstc=190569908.2565e5b7b5a67b3a02e01a942807fecd.1514783189296.1514783189296.1514788403894.2&__hssc=190569908.1.1514788403894&__hsfp=2437171227) SEARCH BLOGS SEARCH ALL [![softpro logoMain](https://blog.softprocorp.com/hubfs/softpro-logo.svg)](https://softprocorp.com/) - [Products](https://www.softprocorp.com/real-estate-software-solutions/) - 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They discussed how Midwest has managed growth over the pandemic, involvement with their community, and more! David also shared some of his favorite SoftPro features, including [automation](https://www.softprocorp.com/automation/), [SoftPro LIVE](https://www.softprocorp.com/real-estate-software-solutions/softpro-live/), and helpful [SoftPro 360 integrations](https://www.softprocorp.com/real-estate-software-solutions/softpro-360-data-integration/). The episode also featured SoftPro employees from various departments: - Brandon Wallace, technical support manager, shared ways to enhance your communications with SoftPro Support.  - Chris Hester, industry support analyst, demonstrated how to overlay an existing order onto a new order to ensure the existing attachments carry over.  - Sara Hay, implementation specialist, shared some 'what if?'s and how SoftPro implementation can help you get back up and running in the case of an unexpected emergency.  - Patsy Epperson, senior business consultant, discussed [automation and tasking](https://www.softprocorp.com/automation/) in [SoftPro Select](https://www.softprocorp.com/real-estate-software-solutions/softpro-select/). Click here to download her [presentation slide](https://blog.softprocorp.com/hubfs/Saved%20You%20a%20Seat%20-%20Automation.pptx).  - Jonathan Sauls, sales team lead, shared how SoftPro's [reconciliation service](https://www.softprocorp.com/software-services/reconciliation-services/) can help you catch fraud in your trust account.  - Jill Strickland, marketing specialist, discussed our plans for SoftPro User Group 2022 in San Antonio, Texas.  Also, we want to extend a big congratulations to Mel C. on winning our $250 Amazon gift card giveaway! Not able to join us for the live webinar? We've made a recording of Episode 29 available for you to watch. Join us for *Saved You a Seat *Episode 30: Review of the New ALTA Policy Forms, which will be held on Tuesday, October 19 at 11:30 AM ET. 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