Gina Webster and the team at Investors Title Insurance Company rely on SoftPro Select to maintain efficient workflows so they can focus on providing excellent service to their customers. Gina sat down with us to share how SoftPro Select's commercial closing capabilities and SoftPro Banking have both been game-changers for the Investors Title commercial escrow team.
Gina Webster has been a SoftPro customer for over 30 years, so when she reflects on a time when she wasn't using SoftPro, she remembers preparing settlement statements on a typewriter and needing "lots of white out." Her experience has provided a front-row seat to 30 years of evolution within SoftPro. "I would say the advancements that we have today are mind-blowing in comparison to what we even had back then," Gina shares. "All the integrations and automations have definitely taken things to the next level for us."
For Gina and the Investors Title Insurance Company team, SoftPro provides increased efficiencies and an improved workflow. Gina points out that having the ability to closely monitor order status and proactively manage the team's order pipeline is essential for a smooth and successful closing. "SoftPro provides all of the tools necessary for us to stay on top of our workflow and be able to provide quality customer service," she adds.
The commercial escrow team at Investors Title heavily utilizes the commercial closing capabilities available in SoftPro Select. In fact, when asked about her favorite part of using SoftPro, Gina cites the commercial settlement statement: "The flexibility that provides for large, complex commercial transactions is amazing. I would highly recommend it to anyone who does commercial closings." Another highlight of using SoftPro, Gina points out, are the people. "Everybody's just so fantastic to work with," she adds. SoftPro's award-winning customer support team is made up of analysts that have a diverse set of skills, and the team includes real estate, customer services, technical, and troubleshooting experts who are able to assist with all SoftPro support questions.
Another SoftPro product that Gina and her team love using is SoftPro Banking. The SoftPro Banking platform in SoftPro Select allows users to securely send and receive wire transfers from a network of integrated banks in the U.S. Gina jokes that the commercial escrow team loves SoftPro Banking so much, if she were to tell them they were going to stop using it tomorrow, she'd surely have a revolt on her hands! "Allowing us to handle the receipting and dispersing of wires directly within the order without having to go to the bank's website has been a huge efficiency," Gina says. She also appreciates that they are able to maintain security control through the SoftPro Banking permissions, which allow for the designation of specific users as approvers for outgoing wires in addition to approval limits for those designated approvers.
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