Notification:  RealEC Closing Insight Registration Issue

Issue:  Delayed order processing  with Incorrect Party ID Assignment AND ‘new’ invitation(s) being sent

Cause:  Selection of “Incorrect” firm via drop-down list

Workaround:  Do NOT accept new invitations from RealEC / Lenders IF you have previously registered.  Contact lender and advise to

1.  Cancel the order                                                                                                                                   2.  Resend the order to your existing party ID

Details:  Many customers are receiving emails from lenders and/or RealEC requesting registration.  Lenders are accidentally bypassing the ‘provider selection’ drop-down list and firms are receiving a ‘new’ invitation when they are already registered.  If you have already registered, do not accept a new registration.  These new registrations will have not have a party ID configured for your firm and it will delay order processing.

Follow-up:  If you have any questions or need clarification, please contact your SoftPro Administrator or the SoftPro Help Desk.