Each quarter, SoftPro sponsors Trendsetters by October Research. This series highlights title insurance professionals who've made a significant impact and emerged as leaders, demonstrating their passion for the industry in everything they do.
This quarter, Trendsetters features the Hogan and Chaffin families of Hogan Land Title Co., a Springfield, Missouri-based company that has remained family-owned and operated for more than 60 years. The company includes Jack Hogan II, Nick Hogan, their father Bud Hogan (vice president), Mary Hogan, Kim Chaffin (president), Keith Chaffin (vice president), and their son Ross Chaffin. Across three generations, they’ve successfully navigated decades of industry change while preserving the values that have defined their business since 1964.
When you read the full Trendsetters report, you'll discover how the family has adapted to major shifts in the title industry and gain insights into their leadership philosophy, succession planning strategy, and what it takes to build a lasting business that has served both employees and customers for over half a century.
- The key decisions that helped Hogan Land Title Co. evolve through generational leadership changes, major industry disruptions, and economic downturns.
- Why the company became the first in its area to adopt Remote Online Notarization (RON) and what they learned from the experience.
- How the title industry's role changed after the 2008 financial crisis and why title companies now shoulder more responsibility than ever.
- The opportunities and risks artificial intelligence is creating for title and escrow businesses.
- What keeps the experienced professionals at Hogan Land Title Co. up at night, including wire fraud and AI-generated scams, and how they're fighting back.
- Why strong relationships with employees and customers remain at the heart of a family business after six decades of success.
- And more!
Read Hogan Land Title Co.'s full story today:
