--- title: "Saved You a Seat Episode 49: The Benefits of a Customer-First Mindset" description: Thanks for joining Episode 49 of SoftPro Saved You A Seat, sharing insights on, and the benefits of, creating a customer service-focused organization. image: https://blog.softprocorp.com/hubfs/Ep%2049%20recap_Blog%20Graphic.png --- **800-848-0143** Request a Demo [Contact Us](http://softprocorp.flywheelsites.com/contact-us/)[Blog](https://blog.softprocorp.com/?__hstc=190569908.2565e5b7b5a67b3a02e01a942807fecd.1514783189296.1514783189296.1514788403894.2&__hssc=190569908.1.1514788403894&__hsfp=2437171227)[Careers](http://softprocorp.flywheelsites.com/about/careers/) Search [MySoftPro Login](https://my.softprocorp.com/?__hstc=190569908.2565e5b7b5a67b3a02e01a942807fecd.1514783189296.1514783189296.1514788403894.2&__hssc=190569908.1.1514788403894&__hsfp=2437171227) SEARCH BLOGS SEARCH ALL [![softpro logoMain](https://blog.softprocorp.com/hubfs/softpro-logo.svg)](https://softprocorp.com/) - [Products](https://www.softprocorp.com/real-estate-software-solutions/) - 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In this episode, we were joined by Kathy Kwak, chief operating officer at Proper Title, and Andrea Somers, operations manager at Florida Agency Network. Kathy and Andrea shared their experiences and insights into their approach to customer service, including: - The basics of providing top-notch customer service - How to foster a customer-first mindset amongst internal staff - How great customer service can differentiate you from your competitors - How to build your team's technical, industry, and relationship-building skills - Where to learn effective customer service tactics - How to gauge feedback and satisfaction levels from your customers - And more! Not able to join us for the live webinar? We've made a recording of Episode 49 available for you to watch below. Join us for *Saved You a Seat* Episode 50: Cultivating a Community Giveback Program, which will be held on Tuesday, November 14th at 10:30 AM ET. 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