4/25/24 10:55 AM

SoftPro Customer Testimonial — Grayson Chavonne

Grayson Chavonne and the team at Single Source Real Estate Services, Inc. rely on SoftPro 360 and automation in SoftPro Select to cut down on manual processes, freeing up team members to focus on the important work of servicing their clients and lenders.

When Grayson and the Single Source team were shopping for new title production software, their number one concern was fostering an improved workplace for employees. Before SoftPro, "we had a real issue with organization and productivity, and an escrow staff that was overworked and stressed to the max," Grayson explains. The team needed a software solution that could simplify portions of their workflow and free up employee time to focus on customer service and communication.

"SoftPro has been an absolute home run in that regard," continues Grayson. "Our staff is much, much happier than they were, our retention rates are through the roof, and we are delivering the best closing products that we ever have."

A major factor in the team's improved happiness and productivity is their use of automation in SoftPro Select to streamline their processes. For the Single Source team, utilizing automation provides the productivity equivalent of an additional two employees working behind the scenes. Grayson points out that automation takes manual tasks off the plates of Single Source employees and "allows them to focus on the important work, which is communicating with our clients and lenders." (Want to learn how you can boost your productivity and increase consistency with automation? Download our free automation e-book!)

Grayson and his team also save themselves time and effort by utilizing SoftPro 360, the free vendor portal that links SoftPro users to a nationwide network of over 70 vendors for services such as eRecording, CPLs, jackets, eClosings, property and tax searches, and more. SoftPro 360 supports one-time data entry to reduce keystrokes and improve accuracy, and all of the information from your order is automatically passed back to your SoftPro file, so there’s no need to rekey information or visit multiple websites.

For Grayson, the team's most impactful use of SoftPro 360 is for document recording with the county, to the point that Single Source has seen a dramatic increase in the number of files they're able to record in comparison to when they were manually sending documents. "SoftPro 360 allows us to pull that information from the order, deliver it to the recording offices, and import it right back into the file with all the pertinent information that we need." Grayson points out that using SoftPro 360 cuts down on the potential for human error, further increasing the company's efficiency.

When asked why he would recommend SoftPro to other title professionals, Grayson points to SoftPro's award-winning customer service. "Anytime we have a complicated problem, we can immediately get someone on the phone from SoftPro to help us walk through it step-by-step, and they will continue to follow up with us until the problem is resolved." The Single Source team knows they can rely on both SoftPro software and SoftPro Support to ensure their business is running optimally and to help them focus on what is most important: their own customers. 

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Topics: Best Practices, Testimonials & Case Studies

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